Domestic Terms and Conditions

TERMS AND CONDITIONS

INSIDE OUTSTANDING

DOMESTIC CLEANING

Payment to be made by bank transfer or cheque and must include your name and invoice number. If paying by cheque please write address and invoice number on the reverse. This is to ensure the money is credited to the correct account.

If you need to cancel your cleaner we do require at least 48 hours notice, if it is less than 24 hours notice then we would need to charge you for the minimum of 2 hours that you would have had.

To notify InsideOut Cleaning and Gardening Ltd of any bank or address changes 30 days before.

(Upon Request): To supply all the necessary cleaning materials, including fully operational hoover and steam iron (as appropriate).

Workers should not be asked to clean the exterior of buildings or the exterior of windows -only the interior of buildings.

InsideOut Cleaning and Gardening Ltd agrees to the following:

To supply the client with a cleaner for the duration of the agreement.

To replace a cleaner within 48 hours if your Cleaner is off sick.

To replace your cleaner when your she is on holiday (although we cannot guarantee you will get your usual cleaning day).

If we change your cleaner we will contact you first. We never send a stranger into you home without you prior knowledge and consent.

About our cleaners

A domestic cleaner is someone who will help you with your daily chores.

Duties include:

Hoovering

Dusting

Polishing

Cleaning inside windows

Cleaning outside windows (ground floor only)

Cleaning surfaces

Fridges

Cookers

Floors

Washing dishes.

General Tiding

skirting boards

The cleaners are not liable under the following circumstances:

The products you supply cause damage to your items.

Should you have expensive items that need to be cleaned, you need to ensure that the products you supply will not damage your items.

When they are following your instructions.

When items break due to natural wear and tear

When an incident occurs out of their control i.e. wind knocking over a picture frame.

You are responsible for supplying the cleaner with clear written instructions on the products you use and where you want them to be used.

Although our cleaners will always do their best no matter what you ask of them, we would always advise you to get a specialist in to clean delicate furniture or furnishings.

Our cleaners are liable for damages when they have physically caused the damage i.e. dropping a plate, iron burn on clothes, spilling fluids etc.

They should not be asked to move heavy furnishings; wash dishes that have been left for days; clean chandeliers and very high tops; dispose of personal hygiene or similar items or clean outside the building.

Some of our cleaners are self-employed and therefore if they do not work they do not get paid and if we know you do not need them we do pass them other work please see clause 5.2 in regards to payment.